PAC Store Frequently Asked Questions


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General Questions View Here

Shipping and Tracking Information View Here

Shipping Internationally View Here

Payment Questions View Here

Returns, Damaged or Incorrect Items, and Refunds View Here

Online Streaming Video View Here

Online Group Learning View Here

DVD Video and Troubleshooting Tips View Here

General Tips View Here

   General Questions

   Shipping and Tracking Information

Specific products are fulfilled from either Illinois or California. Your order may have products arriving from both facilities in different shipments.

Orders including physical products - When the order is shipped, tracking information is sent via email. Your order may come in more than one package and you should receive an email notification with tracking information for each package shipped.

   Shipping Internationally

   Payment Questions

   Returns, Damaged or Incorrect Items, and Refunds

   Online Streaming Video

Streaming video content is sold separately from DVDs. The purchase of a streaming subscription for a title that is also offered as a DVD does not include the hard copy of the DVD.

   DVD Video and Troubleshooting Tips

PAC DVDs and streaming content are sold separately. The purchase of a hard copy DVD does not include the streaming version of that title.

   General Tips

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