Improving Communication Skills To Avoid Pitfalls And Refusals (Recorded Webinars)
This recording is from Session Ten of the Care Partner Connections series of live webinars. Click here to learn more or register for the complete series which includes access to videos of past sessions as well as access to the upcoming live events and associated recordings. Scroll down to view summary of the session content.
When Things are not Working – Improving Our Communication Skills to Avoid the Pitfalls of Refusals While Respecting the Person’s Rights
When we offer yes-no options, we open the door to refusals. Learning to offer options that serve to put the person’s well-being first and provide alternatives that are respectful and meaningful is both a science and art. This session will build the team’s ability to come up with options that are helpful and avoid the traditional questions that result in “No, thank you” or “I said NO!”, when “Yes” is what is essential for the person’s physical, emotional, or spiritual well-being.