Communicating Through Distress (Recorded Webinar)
This session is designed to build responsive (vs. reactionary) skills when confronted with someone who is distressed and is not necessarily aware of the real situation, time frame, or location.
- How to reflect and why
- Is it OK to lie
- Wanting to see or talk to people who have died
- Wanting to go home or get out of here
- Needing to get to work or take care of someone or something
- Seeking justice for a situation or against a perceived wrong
Duration of Webinar 117:44
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